Patient Participation Group

The Patient Participation Group

This was set up in early 2002 because we wanted to be responsive to the desires of the patients who use the service. Very quickly it produced ideas and it continues to be an important part of the practice.

If you would like to take part in this group or simply attend a meeting, then please contact the patient representative named below, or ring to speak to Lindsay, the practice manager.  

Patient Representative

The Chair of the Group, Nigel, has very kindly agreed to have his name and phone number published so that anybody can contact him if they have any suggestions, complaints, ideas or anything else. 

Mr Nigel Rock (Chair) - 01926 817656
Lindsay Ward (Secretary) -  01926 810939  

Objectives of the St. Wulfstan Surgery Patient Participation Group:

To be a communication link between the surgery management and patients, for non-clinical issues.

  • To be the representative voice of patients to the surgery management.
  • To be a consultative body for two-way communication with the practice management.
  • To assist in identifying issues of concern to patients.
  • To be a non-confrontational forum for individuals, either anonymously, or in a manner that upholds patient confidentiality.
  • To support and comment upon suggestions, feedback and complaints.
  • To be a focus for support activities such as transport.
  • Improving links to target groups, eg young people, older people and carers

Volunteer Drivers Group

For the last 10 years, one of our patients and his team of volunteers have run a driving service to help patients who struggle to get to the Surgery.

What is the volunteer driver service? The service is run by our patients, for  our patients. It operates every Wednesday morning between 10am and 11am. We have three doctors and two nurses on duty each Wednesday morning, so it gives patients using the service a great choice of who they would like to see.

Is there a charge? The service is completely free.

How does it work? A patient rings the surgery to book an appointment for between 10am and 11am on a Wednesday, and asks the receptionist if they can also book the volunteer driver. The driver will call the patient to confirm the time they will be collected. The patient will then be picked up from their home and delivered to the surgery in time for their appointment. There may be more than one patient on each journey so it is a great way to meet new people! Once all the passengers have had their appointment, they will be taken home.

What do I need to do to use the service? Please speak to the receptionist in person or call on 01926 810939

How do I become a volunteer driver?  The group is always looking for volunteer drivers. Please call us or use the Contact Us tab above to send us a message. The Chair of the Drivers Group, Mark, will be in touch

 Patient Participation Group Minutes

On this page you will find the minutes of meetings held by the Patient Participation Group.  If you cannot find the document that you are looking for, please contact the practice and let us know.

2008

Patient Participation Group Minutes Jul 2008
Patient Participation Group Minutes Oct 2008

2009

Patient Participation Group Minutes Feb 2009
Patient Participation Group Minutes Jun 2009

2010

Patient Participation Group Minutes Mar 2010

Patient Participation Group Minutes July 2010.doc

2011

Patient Participation Group Meetings March 2011.doc

Patient Participation Group Meetings Sept 2011.doc

2012

Patient Participation Group Meeting January 2012

Patient Reference Group Survey Report 2011-2  (survey itself)

Patient Participation Group Meeting April 2012

Patient Participation Group Meeting July 2012

2013

Patient Participation Group Meeting February 2013

Patient Participation Group Meeting June 2013

Patient Participation Group Meeting September 2013

Patient Survey 2012-13 and report

 2014 

Patient Participation Group Meeting January 2014

Patient Participation Group AGM April 2014

Patient Participation Group Meeting Patient July 2014

Participation Group Meeting October 2014

Patient Survey 2013-14 and Action Plan

2015 

Patient Participation Group Meeting January 2015

Patient Participation Group AGM April 2015

Patient Participation Group Meeting June 2015

2016

Patient Participation Group Meeting February 2016

Patient Participation Group AGM April 2016

Patient Participation Group Meeting August 2016

Patient Participation Group Meeting November 2016

2017

Patient Participation Group Meeting March 2017

Patient Participation Group Meeting AGM May 2017

Patient Participation Group Meeting May 2017

Patient Participation Group Meeting August 2017

Patient Participation Meeting November 2017

2018

Patient Participation Group February 2018

Patient Participation Group Meeting May 2018

Patient Participation Group AGM May 2018

Patient Participation Group Meeting August 2018

Patient Participation Group Meeting November 2018

2019

Patient Participation Group Meeting January 2019