Patient Charter

Patients' rights and responsibilities  The NHS Constitution

As a patient you have the right to:

a) be registered with a named doctor
b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)
c) receive emergency care
d) receive appropriate drugs and medicines
e) be referred for specialist or second opinion if they and GP agrees
f) see your medical records or a copy (subject to certain laws )
g)know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for the public.
This means being:
a) courteous to staff at all times
b) as prompt as possible for all appointments
c) responsible for cancelling appointments in adequate time.

Policy on violent or abusive patients:

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Change of patient's personal details:

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.